Patient Financial Advocate
Full time @Mix Digital Entertainment posted 4 weeks ago in Accounting / Finance Shortlist Email JobJob Detail
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Job ID 925
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Offered Salary 11000
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Career Level Manager
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Experience 4 Years
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Gender Male
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Industry Finance
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Qualifications Master’s Degree
Job Description
About the Role:
As a Patient Financial Advocate, you will play a key role in supporting patients by helping them navigate financial assistance programs. Working directly within a hospital setting, you’ll assist uninsured or underinsured patients with applications for state, county, or federal aid—either bedside, in the ER, or occasionally through home visits.
Key Responsibilities:
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Proactively identify and screen self-pay patients from the hospital census or referrals.
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Provide eligibility screening for government and charity assistance programs.
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Conduct bedside or ER interviews when possible; follow up by phone if needed.
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Initiate and assist patients with the application process for financial aid.
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Introduce and explain Firstsource services to patients.
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Accurately document patient information in hospital systems and internal tools.
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Coordinate with backend Patient Advocate Specialists for seamless patient transition.
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Conduct follow-up, including potential home visits, as needed.
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Maintain thorough documentation and logs of all patient interactions.
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Meet performance goals as set by management.
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Ensure confidentiality and professionalism in all interactions.
Additional Duties:
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Maintain positive relationships with hospital staff and departments.
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Report significant trends or issues to management promptly.
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Support with patient information retrieval when needed (e.g., discharge details, billing).
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Maintain an organized, professional workspace and uphold all company policies.
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Comply with Corporate Compliance and Code of Conduct guidelines.
Qualifications:
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Required: High school diploma or GED.
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Preferred: 1–3 years of experience in medical billing, coding, eligibility assistance, or a related healthcare field.
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Strong customer service and communication skills.
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Basic computer proficiency.
Working Conditions:
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Must be able to walk, sit, and stand for long periods.
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May be required to work holidays or outside regular hours.
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Dress code and work environment may vary by facility.
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Occasional local travel for patient home visits.
Benefits:
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Medical, Dental, and Vision Insurance
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401(k) Retirement Plan
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Paid Time Off (PTO)
Firs source Solutions USA, LLC is an Equal Opportunity Employer
We value diversity and do not discriminate based on age, race, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Required skills
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