Medical Support Assistant (Advanced) – Surgical Care
Full time @Nelnons Homeopathy posted 1 month ago in Health Care Shortlist Email JobJob Detail
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Job ID 513
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Offered Salary 5000
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Career Level Manager
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Experience 2 Years
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Gender Female
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Industry Management
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Qualifications Medical
Job Description
U.S. Department of Veterans Affairs – Minneapolis VA Medical Center
📍 Minneapolis, MN
💼 Full-time | 💰 $53,397 – $69,414 per year
🕘 Monday to Friday, 7:30 AM – 4:00 PM
Position Overview
As an Advanced Medical Support Assistant (MSA) in the Surgical Care unit, you’ll work as part of an interdisciplinary team to coordinate patient care. This role requires a high level of administrative, scheduling, and communication skills to support veterans’ access to timely, quality care.
Key Responsibilities
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Serve as the administrative support hub for surgical care services.
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Schedule and coordinate patient appointments, follow-ups, lab tests, imaging, and consults.
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Manage electronic waitlists and clinic utilization reports.
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Serve as liaison among patients, providers, external facilities, and support staff.
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Assist in clinic preparation and ensure pre-appointment requirements are met.
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Resolve scheduling conflicts, handle cancellations, and monitor patient flow.
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Communicate effectively with clinical staff, patients, and external partners.
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Mentor new staff and participate in process improvement initiatives.
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Maintain confidentiality and comply with VA policies and healthcare regulations.
Qualifications
Basic Requirements:
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U.S. Citizenship
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High school diploma or GED or equivalent combination of experience and education.
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Proficient in written and spoken English.
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Successful background/security clearance.
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Compliance with seasonal flu vaccination policy.
Specialized Experience (GS-6 level):
One year of experience at the GS-5 level including:
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Use of electronic health records and scheduling software.
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Knowledge of medical terminology and care processes.
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Handling patient inquiries and administrative duties independently.
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Professional communication across clinical disciplines.
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Ability to prioritize work, resolve patient concerns, and support coordinated care.
Desired Skills
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Advanced organizational and multitasking abilities.
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Strong interpersonal and customer service skills.
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Familiarity with VA scheduling systems and policies (preferred).
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Experience in a clinical, surgical, or VA environment is a plus.
Benefits
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Competitive salary with step increases.
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Up to 50 days paid time off annually (including holidays, vacation, and sick leave).
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Federal retirement pension + 401(k) with VA match.
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Health, dental, vision, life, and long-term care insurance.
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Paid parental leave (up to 12 weeks after 12 months of service).
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Childcare subsidy for eligible employees.
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Career advancement opportunities within the VA system.
How to Apply
Apply online through USAJOBS by 11:59 PM (ET) on May 8, 2025:
Apply Here
📄 Be sure to include:
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Resume (highlighting qualifications listed above)
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Optional: Cover Letter, DD-214 (veterans), transcripts (if using education), and VA disability letter.
📩 Contact:
Andrea Mescall
📞 320-252-1670
✉️ Andrea.Mescall@va.gov
Important Notes
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This position is not eligible for telework or virtual work.
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Subject to background check and physical exam.
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Veterans, individuals with disabilities, and transitioning military are encouraged to apply.
Required skills
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